Crossword Maestro is covered by a 30-day Money-back unconditional Guarantee. This guarantee is offered by us to you and is in addition to any legal rights you may have.
What this means is that if having purchased the software, you are unsatisfied with the product in any way, we will give you all your money back (provided you follow the procedure described below within 30 days). We will even refund the shipping charges you paid if you ordered the CD-ROM!
If Crossword Maestro was purchased as part of a discounted package of more than one product, the amount of money refunded will be exactly the amount needed to put you in the same position you would have been if you had ordered the other product(s) at the best possible price available to you on the day you purchased. e.g. If the package purchased was a combination of Crossword Maestro and Anagram Genius, you will get a refund of the package cost less the cost of the Anagram Genius software that you are retaining.
This guarantee applies whether you purchased the CD-ROM software or downloaded the product. The procedure for a CD-ROM only purchase is that you need to uninstall the software from your computer and return the CD-ROM to us to obtain your refund. If you downloaded the software you will need to uninstall the product and also sign a standard letter which asserts (amongst other things) that you have done this. If you ordered both you will need to return the CD-ROMs with the signed letter.
If you have any questions about this process, please email us on firstname.lastname@example.org before purchasing.
Genius 2000 Software